Why Call Centers Are Untapped Revenue Opportunity in Today's Economy

St. Louis, MO (PRWEB) March 12, 2009 -- Approximately 82 percent of call center customers who are satisfied with the call center quality of service they receive are willing to listen to a sales offer, according to a Maritz Research study of contact centers. A new whitepaper, entitled, " Does Service Sell? The Financial Impact of Customer Service in Call Centers (http://www.maritz.com/tlps/Call-Center-Optimization.aspx?source=cco-0309)" looks at how customers react to experiences with call centers, and how call center management can use this information to improve their call center performance from both a service and revenue perspective.

"There are still a lot of call center managers who don't realize how they can demonstrate the impact of their call center's service on the company's bottom line by putting in place the proper call center metrics," said Rich Brose, director of research services for Maritz Research. "In today's tight economy, tools like call center training programs can teach customer service reps to be successful sales professionals, transforming the call center into a much-needed revenue stream."

To learn more about the results of this call center study and how to begin transforming your call center into a source of revenue, download the free call center optimization whitepaper (http://www.maritz.com/tlps/Call-Center-Optimization.aspx?source=cco-0309) today.

About Maritz

St. Louis-based Maritz (http://www.maritz.com/?source=cco-0309) is a sales and marketing services company, which helps companies achieve their full potential through understanding, enabling, and motivating employees, channel partners and customers. Maritz provides market and customer research, communications, learning solutions, incentive initiatives, meetings and event management, rewards and recognition, travel management services, and customer loyalty programs.

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This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice.

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	Home - Site Map - this site is for sale Interested in this domain? I am retiring. telephonyreviews.com is for sale. Inquire here. Why Call Centers Are Untapped Revenue Opportunity in Today's Economy St. Louis, MO (PRWEB) March 12, 2009 -- Approximately 82 percent of call center customers who are satisfied with the call center quality of service they receive are willing to listen to a sales offer, according to a Maritz Research study of contact centers. A new whitepaper, entitled, " Does Service Sell? The Financial Impact of Customer Service in Call Centers (http://www.maritz.com/tlps/Call-Center-Optimization.aspx?source=cco-0309)" looks at how customers react to experiences with call centers, and how call center management can use this information to improve their call center performance from both a service and revenue perspective. "There are still a lot of call center managers who don't realize how they can demonstrate the impact of their call center's service on the company's bottom line by putting in place the proper call center metrics," said Rich Brose, director of research services for Maritz Research. "In today's tight economy, tools like call center training programs can teach customer service reps to be successful sales professionals, transforming the call center into a much-needed revenue stream." To learn more about the results of this call center study and how to begin transforming your call center into a source of revenue, download the free call center optimization whitepaper (http://www.maritz.com/tlps/Call-Center-Optimization.aspx?source=cco-0309) today. About Maritz St. Louis-based Maritz (http://www.maritz.com/?source=cco-0309) is a sales and marketing services company, which helps companies achieve their full potential through understanding, enabling, and motivating employees, channel partners and customers. Maritz provides market and customer research, communications, learning solutions, incentive initiatives, meetings and event management, rewards and recognition, travel management services, and customer loyalty programs. ### This press release has been reprinted from PRWEB per the terms and conditions of the copyright notice. Rate This Article: Comment on "Why Call Centers Are Untapped Revenue Opportunity in Today's Economy" Your Name Your Comments Verification Code: UZKR6K Enter Code:		Indosoft Releases Q-suite 4.0, Its Call Center Software for Asterisk Indosoft, a global provider of call center software announces the release of Q-Suite 4.0, its multi-tenant contact center software for Asterisk telephony platform. Inbound Call Center Services-Virtual Call Center Jobs Inbound Call Center Services -Need Flexible Work From Home In This Economy ? Real-Time Call Center Reporting Increases Call Center Profitability In business, time is money And businesses operate in "real time" -- especially in a call center environment Save Money With a VoIP Phone Adapter With the financial climate the way that it is all over the world everyone is looking for new and interesting ways to save money each month. Many people have chosen to use a VoIP provider for their telephone line as VoIP (voice over interner protocol) offers massive savings and a whole host of features that traditional phone companies do not offer their customers. When you use VoIP you can either choose to buy a VoIP phone or a VoIP phone adapter, although using a VoIP phone adapter is the cheapest option. Subscribe to our Monthly Email Newsletter